Cloud OnAir
Reimagine Customer Experience with Generative AI
The Contact Center and CX landscape is evolving rapidly in response to macroeconomic changes and demanding end users behaviors. Virtually every organization is forced to transition towards dynamic contact center operations. Early adopters are already transforming customer service using artificial intelligence (AI) to deliver the fast, streamlined, human-centric interactions that customers demand. Top companies are orchestrating people, platforms and processes to enable new journeys and experiences by:
- Transforming Customer Experience: Use design thinking to reimagine omnichannel experiences enabling personalized, predictive and memorable conversations. Empower human agents to be super agents coached on the go with Gen AI.Use actionable insights and intelligence to drive business decisions and orchestrate all of this with one E2E platform designed for speed, scale and security.
- Embedding and Scaling AI: Combining a solid data foundation, AI technologies, and cloud with core platforms to maximize efficiency and speed at a global scale.
- Enabling new working methods: Designing and rolling out a refined operating model so that employees can use data and AI to improve and augment their work and ensure customer satisfaction.
Original air date:
October 4, 2023
5:00 PM