The Contact Center and CX landscape is evolving rapidly in response to macroeconomic changes and demanding end users behaviors. Virtually every organization is forced to transition towards dynamic contact center operations. Early adopters are already transforming customer service using artificial intelligence (AI) to deliver the fast, streamlined, human-centric interactions that customers demand. Top companies are orchestrating people, platforms and processes to enable new journeys and experiences.

During this hands-on lab, experience how to transform the customer experience super powered by Gen AI, from personalized and memorable self service to delightful live agent interactions to powerful insights driving contact center transformations.